Hotel General Manager (Hotel GM)

Key Responsibilities
1. Operations Management

• Direct daily hotel operations to ensure seamless service delivery.
• Uphold and improve service, hygiene, and cleanliness standards consistent with a 4-star property.
• Review guest feedback, resolving issues promptly to enhance satisfaction.
  Ensure compliance with all safety, sanitation, and legal requirements.
  2. Financial & Revenue Management
• Prepare and control budgets to maximize profitability and manage expenses.
• Implement effective revenue management strategies to optimize occupancy and ADR (Average Daily Rate).
• Analyze financial statements, forecasts, and costs to improve performance.
• Identify new revenue opportunities through upselling, promotions, and business partnerships.
  3. Team Leadership & Human Resources
• Recruit, develop, and manage staff while cultivating a positive workplace culture.
• Set clear performance objectives and carry out regular evaluations.
• Encourage staff engagement, motivation, and professional growth.
• Handle disciplinary issues and resolve workplace conflicts fairly.
  4. Sales, Marketing & Public Relations
• Develop marketing campaigns to increase bookings and brand awareness.
• Collaborate with the sales team to secure corporate accounts, events, and group bookings.
• Build and maintain strong relationships with OTAs, travel agencies, and key stakeholders.
• Supervise branding, social media presence, and reputation management.
  5. Guest Experience & Service
• Guarantee exceptional guest experiences by maintaining consistent service excellence.
• Address complaints and provide personalized service for VIPs and special requests.
• Implement loyalty programs to encourage repeat business.
  6. Facilities & Maintenance
• Oversee upkeep of guestrooms, public areas, and hotel facilities.
• Coordinate with the engineering team on repairs, upgrades, and compliance matters.
• Introduce sustainability initiatives to improve efficiency and reduce costs.
  7. Compliance & Risk Management
• Ensure compliance with health, safety, and fire regulations.
• Manage risk assessments and emergency protocols.
• Maintain positive relationships with government bodies and local authorities.

  Job Requirements

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience: At least 5 years of hotel management experience, preferably in a 4-star or luxury property.
• Skills: Strong leadership, financial management, problem-solving, communication, and customer service abilities.
• Technical Knowledge: Experience with property management systems (PMS), revenue management tools, and digital marketing strategies.

  How to Apply:
  Interested applicants should submit their CV via:
  📱 Telegram HR: 015 790 777
  Or contact us directly for further details.