Assistant Building Operations Manager (Raintree)

Job Description

• Manage the day-to-day operations of the building, including upkeep, repairs, safety systems, and technical infrastructure.
• Oversee and coordinate with third-party contractors for services such as cleaning, security, HVAC, generator maintenance, pest control, parking management, and related services.
• Ensure all building operations comply with company policies, internal standards, and government regulations.
• Administer the approved budget for property operations, FF&E (furniture, fixtures & equipment), utilities, repairs, and service contracts. Regularly review costs to identify efficiency improvements.
• Monitor contracted work to ensure completion meets required standards and address deficiencies promptly.
• Conduct monthly building inspections to evaluate operational performance, identify risks, and recommend enhancements. Ensure compliance with safety and security requirements.
• Perform regular asset audits, maintain up-to-date FF&E inventory records, and prepare reports on asset condition and status.
• Guarantee operational readiness and compliance of all building systems, including mechanical, electrical, plumbing, fire safety, emergency, and power backup systems (e.g., septic tanks, pumps, ATS, emergency lights, alarms, and generators).
• Manage tenant and visitor concerns or service requests, ensuring acknowledgment within 12 hours and resolution within 24 hours (non-technical) or 48 hours (technical).
• Prepare and submit monthly reports to the General Manager, covering daily logs, utility consumption, parking usage, overtime, contractor performance, and service records.
• Maintain control of key boxes, perform regular audits, and ensure accountability and security.
• Lead or assist in emergency response efforts and incident management.
• Provide operational support for onsite events as required.
• Ensure smooth implementation and continuous review of building SOPs, policies, and workflows.
• Apply strong problem-solving skills for technical issues, proposing practical solutions to prevent recurrence.
• Ensure consistent, high-quality execution of maintenance and repair activities with feedback from team members and contractors.
• Promote engagement among team members, tenants, visitors, and contractors through effective communication, timely issue resolution, and quality service.
  Job Requirements
• Bachelor’s degree in a relevant discipline.
• Minimum of 3 years of experience in facility or property operations management, preferably in commercial or mixed-use developments.
• Solid knowledge of building systems, particularly MEP (Mechanical,
• Electrical & Plumbing), and safety/compliance regulations.
• Proven leadership ability with experience managing service providers and contractors.
• Strong organizational, reporting, and problem-solving skills.
  Ability to effectively handle operational challenges and emergency situations.
• Excellent communication and interpersonal skills, with professionalism in dealing with tenants, vendors, and colleagues.
• Must successfully complete a background check and meet required certifications prior to employment.
• Professional, proactive, and reliable, with a positive work ethic.
• Willing and able to work flexible hours, including evenings and weekends when necessary.

089 346 345/ 096 666 4245

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