MODERN GAS

Working Hours:

Monday to Saturday: 8:00 AM – 12:00 PM & 1:00 PM – 5:00 PM
Benefits:

Responsibilities

Manage all after-sales operations, including installation, maintenance, repairs, and warranty services for kitchen appliances.
Lead and supervise a team of service technicians and customer support staff.
Ensure prompt and high-quality service delivery, focusing on customer satisfaction and retention.
Resolve escalated customer complaints and provide effective solutions in a timely manner.
Track and report on service KPIs such as response times, repair rates, and customer feedback.
Oversee service inventory, spare parts, and tools to ensure availability and cost efficiency.
Collaborate with the sales team to meet customer expectations and address service-related issues.
Develop and enforce service procedures, safety guidelines, and staff training programs.
Coordinate with manufacturers or distributors for technical support and warranty claims.
Foster a service-oriented culture and continually improve after-sales processes.
Job Requirements
Bachelor’s degree in Mechanical or Electrical Engineering, or equivalent experience.
3–5 years of experience in service management or a supervisory role, preferably in home appliances or electronics.
Strong technical knowledge of kitchen appliances and troubleshooting skills.
Excellent leadership, team management, and communication skills (Khmer & English).
Customer-focused mindset with strong problem-solving abilities.
Proficiency in Microsoft Office; experience with service management software is a plus.

How to Apply:

To apply for this job email your details to h.kong@moderngas.com.kh